Terms & Conditions

Sensory Storytime Terms and Conditions/ Policies

The Terms and Conditions of Sensory Storytime aim to produce a fair and sound structure for all. We have a clear understanding of the importance of the safety of all persons who attend our lessons and we aim always to deliver the highest standard of service.

Participating in one of our Sensory Storytime classes is entirely at your own risk without any proven negligence, breach of duty of care or lack of due diligence by Sensory Storytime or it’s employees.

Payment Methods

Payment is through bank transfer only.

Confirmation of place

Your place will be confirmed upon receipt of payment for the term in full and on receipt of the completed registration document. Places are limited and on a first come first served basis.

Booking confirmation will be sent upon receipt of both of these things.

Refunds

A course or event may be cancelled provided you inform Sensory Storytime in writing within 7 days prior to the course commencing. Please note there may be an administration charge of up to one class for any changes made. Thank you for your understanding and co-operation.

Holidays and sickness policy

Unfortunately we are unable to offer refunds or discounts to cover your booked holidays due to the need to ensure continuity of service.

Supervision and withdrawal of service

All children need to be supervised and not left unattended at all times during the sessions. Sensory Storytime and its employees cannot be responsible for a child at any time. The classes have currently been designed to engage babies from birth to 13 months only and older siblings or children may not attend unless specifically agreed to in writing by the class leader prior to the session commencing. In such an instance that an older sibling were to attend, the class leader would at no point be responsible for the child.

Should a carer or associated visitor behave in a way that the Class Leader feels is unreasonable then Sensory Storytime reserves the rights to withdraw the provision of classes to the client.

Renewals

Before your term ends, Sensory Storytime will ask you whether you wish to renew for another term. The Class Leader will inform you of the procedure to rebook your space and payment requirements. Please be aware that places remain on a first come first served basis.

Cancellation of Classes policy

Sensory Storytime will endeavour to run classes during bad weather e.g. snowy conditions. However, if a class does need to be cancelled due to safety concerns, Sensory Storytime will contact/notify parents. Please do check my Sensory Storytime Facebook/Instagram page and also ensure your contact number is up to date for our register. Where this happens, an additional class will be offered or a refund against a future terms fees. We are unable to offer a cash refund.

If we have to cancel due to Covid-19 causing venue closure, in the first instance we will endeavour to secure a safe and viable alternative venue. If this is not possible or if a full or local lockdown has been initiated, then the term will move online and a refund will not be offered.

Illness

Please keep your baby at home and do not attend class if they have a serious infection. Please also inform Sensory Storytime as to the nature of the infection so that other parents can be alerted where appropriate and in compliance with confidentiality.

Please keep your baby at home if he/she or you:

  • Has had an upset stomach or diarrhoea in the previous 48 hours
  • Has a fever or cough or has had one in the previous 14 days
  • Has heavy nasal discharge
  • Has eyes producing discharge

Has symptoms of a possible communicable diseases such as:

  • Scarlett fever
  • Norovirus
  • German measles
  • Measles
  • Whooping cough
  • Impetigo
  • Hand, foot and mouth disease
  • Chicken Pox
  • Covid

Regrettably we are unable to offer a refund for a lesson missed due to illness. If you are unsure whether or not you are able to attend a class due to health reasons, contact your Sensory Storytime Class Leader.

Commitment to Equal Opportunities

Sensory Storytime is committed to providing a high standard of equipment and activities to all people regardless of culture, race, language, gender, experience, age, sexuality, religion, ability, disability or background.

Data Protection

The information on this form contains personal data.

Sensory Storytime will process and keep records of your data secure in accordance with the Data Protection Act 1998. Information will not be passed onto a third party under any circumstances.

Videos, photographs and confidentiality

Sensory Storytime encourages parents to take photos or videos of your children during classes, as long as it doesn’t interfere with the successful running of the class. Please ensure you do not photograph anyone else parents or children without the express permission of the adult. Please be sensitive to and respect others wishes regarding photograph taking. If a Class Leader feels that excessive quantities of videos are being taken rather than short clips, you may be asked to stop. Remember we are more than happy to have you practice at home, however the intellectual rights to the work are owned by Sensory Storytime and are not to be used in any other public activity without the express permission of Sensory Storytime.

 

Protection of property

Any items left in bags or prams are the exclusive responsibility of the parent. Sensory Storytime will not take any responsibility for the safeguarding of the items.

Health & Safety and Hygiene Policies

Rigorous venue checks are carried out prior to each session to ensure they are clean and safe for participants and staff. Risk Assessments are carried out prior to each session. We request that parents remove their outdoor shoes upon entering the room to ensure no germs are carried into the room as hygiene is paramount and the sessions will take place on the floor. Please take care when moving around to avoid slipping on floors. Shoes must be worn for trips to the bathroom. Please feel free to change your baby as and when required, however we do request that you do not change your baby on the mats we use during the session for hygiene reasons. Feel free to change baby to the side of the room. As we may operate from a range of venues, we cannot ensure baby changing facilities are provided in the toilets, so we encourage parents to bring a suitable changing mat themselves.

Changes to Terms and Conditions

There will be occasional changes to these T&Cs. You will be advised of any major changes via email and you have a 14 day period to opt out of accepting them in writing. If Sensory Storytime does not receive written disagreement within 14 days, we will assume the changes are accepted and the agreement updated.

 

1.                 These terms

1.1              What these terms cover. These are the terms and conditions on which we provide our Sensory Storytime classes (“Classes”) and general services (“Services”) to you as a consumer.

1.2              Who we are. We are Sensory Storytime.

1.3              How you can contact us. You can contact your Class Leader (as defined below) using the following contact details: sensorystorytimeuk@gmail.com, 07940 496595

1.4              Definitions. The following definitions and interpretations shall apply throughout these terms:

1.4.1         “Class Leader” shall mean the member of staff designated as being responsible for providing our Services to you;

 1.4.2         “we”, “us”, “our” or “Sensory Storytime” means Sensory Storytime.

1.4.3         “Classes” shall be deemed to be included within the “Services”; and

1.4.4         When we use the words "writing" or "written" in these terms, this includes emails.

2.                 Our contract with you

2.1             How we accept your registration. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence (the “Contract”) between you and us after we have received payment in full and your completed registration document. 

2.2                                 If we decline your registration. We reserve the right to decline any registration for any reason at our discretion.       

2.3             Intellectual property rights belong to us. We own all intellectual property rights to our Classes and any other services, including any materials provided to you. You must not permit any other person to benefit from the materials and information provided to you during the provision of Services.

2.4              Photography and media use. We encourage parents to photograph and video their child during classes and share them on social media or with loved ones. This opportunity is provided at the discretion of the Class Leader who may remove this right at any time, where a parent is acting unreasonably (e.g. delaying or preventing the class from being delivered, excessive photographs or extended video clips, photographing or videoing other children without permission).

3.                 Our Services

3.1              Suitability of Classes for You and Your Child.

By booking onto our Classes or placing an order you are in agreement that both your child and you are able to participate in Classes and or partake in other Services you order from us. You are agreeing they would not be harmful to either your or your child’s health, safety, comfort or physical condition to do so. We are not liable for any loss, injury or damage suffered, where you have not advised us of a medical condition or you or the child participate in an activity, which you are aware, (or should have been aware), would or may be detrimental to the child or yourself.

3.2              For the Safety of You and Your Child. You and the child you are responsible for are attending Classes entirely at your own risk and you are responsible for the care and supervision of your child at all times, including during the Classes themselves. Providing we have run the Classes with reasonable care and skill, we cannot be liable for any loss, damage or injury suffered by yourself, or by a child whom you are responsible for, as a consequence of you not following the instructions of the Class Leader during the provision of the Classes.

3.3              You must not allow your child to attend a Class if you or your child are ill. You must not bring your child to a class in the following circumstances:

3.3.1         they have had an upset stomach or diarrhoea in the 48 hours prior to the Class;

3.3.2         they have heavy nasal discharge;

3.3.3         they have had a fever or a cough within the 14 days prior to the Class;

3.3.4         they have discharging eyes; or

3.3.5         they have symptoms of a possible communicable disease, including, but not limited to, covid, norovirus, hand foot and mouth disease, measles, chicken pox, whooping cough, impetigo, German measles or scarlet fever.

3.4              Policies and Procedures. Policies and procedures must be complied with by yourself and your child, including further communications including, but not limited to policies regarding health and safety.

4.                 Providing the Services

4.1              Changes in Service. Our Services will be set out through our social media pages including venues, timetables and content and updated at times.

4.2             Minor changes to the Services. We may change the Service in minor ways in response to customer feedback, or in response to a health and safety concern.

4.3              More significant changes to the Services and these terms. If we need to make significant Service changes, we will advise you of the changes and you may then contact u to terminate the Contract prior to the changes taking effect. In this instance you will receive a full refund for any Services not received, but paid for.

4.4              Classes are provided as a term. When you place an Order you are booking onto a Term.            

4.5              Purchasing a Term of Classes. Your Term commences on the first Class date. The Classes will be provided to you until either the Services are completed and the Term ends, or if the Contract is brought to an end under these terms by you or us.

4.6              We are not responsible for delays outside our control. If an outside event delays the supply of the Services, you will be contacted by us as soon as possible to minimise the effect of the delay and advise you of the delay. This might include rescheduled Class dates. Provided we do this we will not be liable for delays caused by the event, however if the risk of delay is substantial and Classes are not able to be rescheduled, you may contact us in writing to end the Contract and be refunded for any services you did not receive, but paid for.

4.7              If you do not allow us to provide Services.

If you do miss a Class (without a good reason for this), we cannot refund any Services which you paid for but did not receive. See clause 6.2 for classification of good reason.

4.8              What will happen if you do not give required information to us. We require you to provide certain information about you and your child attending the Classes to enable us to provide the Services to you, for example, childs name, medical conditions and immunisations. We will not be responsible for late Services or not supplying any part of them if this is caused by you not providing the information required by us in a reasonable time frame.

4.9              Your rights if we suspend the supply of Services.

In the event of suspension of Services, we will contact you in advance, unless the problem was an emergency. If Services are to be suspended for a substantial period of time, we will adjust the price accordingly, so you do not pay for Services whilst they are suspended.

4.10              Your rights if we withdraw the supply of Services. If we withdraw the supply of Services, we will cancel the Contract and you will have any sums paid in advance refunded, for the Services not provided.

4.11           None payment for Services. If you do not pay us directly for the Services when you are required to and payment still has not been received within 7 days of a reminder from us we reserve the right at our own discretion to suspend supply of Services until the outstanding amount has been paid. In this event we will contact you directly to let you know we are suspending supply of the Services to you.

5.                 Our Class Cancellation Policy

5.1              We may permit you to cancel your Class place. Subject to the remaining terms of this clause 5, you may be allowed to cancel your Class, during a Term, but this remains at our absolute discretion at all times.

5.2              No automatic right to a refund. You are not entitled to a refund in any respect under this clause 5, when you cancel your place unless you are cancelling within the 14 day cooling off period (see clause 6.3).

5.3              If you wish to cancel your Class place. To cancel your Class or indeed all remaining Classes, you must contact your Class Leader:

5.3.1         in the case of illness – as soon as possible; or

5.3.2         in any other circumstances - not less than 7 days before the date of the effected Class.

6.                 Your rights to end the contract

6.1              Ending the Contract without good reason. If you choose to end the Contract without good reason, no refund will be paid for the Services not received.

6.2              Where you have a good reason for ending the Contract. You may end the Contract between us by giving us 7 days’ written notice at any time if:

6.2.1        you do not agree to an upcoming Service change or change of Terms;

6.2.2         we have told you an inaccurate price or provided you with an inaccurate description of our Services and you do not wish to proceed;

6.3              Your right to cancel the Contract. You may cancel within 14 days ‘cooling off’ period with no reason and receive a full refund, less any Services you have accessed in this period.

7.                 Our rights to end the contract

7.1              We may end the Contract if you break it. We reserve the right to terminate this Contract if you do not keep to the terms of this Contract. We may also terminate the Contract if we do not receive payment from you when payment is due and we still do not receive payment within 7 days of us reminding you it is due.

7.2              You must pay our admin costs if you break the Contract. If we terminate the contract under the terms set out in 7.1 you will be refunded the money you paid for any Service not received less any administration costs. For example any materials purchased in order to provide you with the Service. 

8.                 Price and payment

8.1              Where to find the price for the Services. The Class Leader will advise you of the price per Term.

8.2              When you must pay and how you must pay. Payment must be made in full before your place can be confirmed and prior to the Term beginning, via bank transfer.           

9.              Our responsibility for loss or damage suffered by you

9.1           We are not liable for your property. You are entirely responsible for any property you, or a child you are responsible for brings to Class.

10.              How we may use your personal information


10.1                              Why we use your information

Personal information which you supply to us may be used in a number of ways, for example ensuring that you and your child are in the most appropriate class or to offer you classes in a venue closer to your home.

10.2                              Sharing data with others

We may need to share personal information with other agencies. Where this is necessary we will always comply with data protection legislation.

10.3                              Right to obtain information

You have the right to request a copy of the information that we hold about you. To request this information please email us.

We do not share your data with any third parties under any circumstances.

11.              Other important terms

11.1           If a court finds part of this Contract illegal, the rest will continue to stand. Each paragraph of these terms operates individually. If any court or relevant authority deems any of them are unlawful, the remaining paragraphs will remain in full force and effect.